We value your satisfaction and provide you with the best possible shopping experience. Our Return and Refund Policy is designed to ensure fairness, transparency, and clarity regarding the process of requesting and receiving refunds for your purchases.

Our Refund Policy outlines the procedures, conditions, and timelines for requesting and processing refunds. It is our commitment to address your concerns promptly and fairly to ensure your complete satisfaction with your shopping experience at the HBA Store.

INITIATING A REFUND

Customers can initiate a refund through our website's designated refund portal or by contacting us via customer support email. Our dedicated representatives will guide customers through the refund process and address any questions or concerns they may have.

CONDITION OF REFUND

To be eligible for a refund, products must meet the following conditions:

1. The products must be unused, undamaged, and in their original packaging.
2. Any sealed products must not be opened or tampered with.
3. While not mandatory, presenting the bill or order confirmation can expedite the refund process and help us verify the order details, including the order ID and purchase date.
4. Customers must initiate the refund process within 30 days from the date of purchase to be eligible for a refund.

RETURN PERIOD

Customers have a 30-day from the date of purchase to return the product. If, for any reason, customers are not completely satisfied with their purchase, they can initiate the return process within this 30-day timeframe.

ORDER CANCELLATION

Customers have the right to cancel their order at any time before it is shipped. We understand that circumstances may change, and customers may need to modify or cancel their orders. However, if the order has already been shipped and the customer requests cancellation, a charge may apply. This charge covers any expenses incurred in processing and preparing the order for shipment before the cancellation request was made.

REFUND 

Refunds will be processed promptly within 24-48 hours from the time the request is received. We understand the importance of timely refunds and aim to expedite the process as efficiently as possible. 

The refund will be credited back to the original payment method used for the purchase. 

REPLACEMENTS

Replacements are offered for eligible products. We understand that there may be instances where customers receive damaged, defective, or incorrect items. In such cases, customers must provide a valid reason along with proof for requesting a replacement. This helps us assess the situation and ensure that replacements are provided only when necessary and justified. Replacements will be provided only if the conditions for return are met, including the product being unused, in its original condition, and within the specified return period.

CONTACT US

After reviewing this policy, if you have any additional questions, concerning this Return and Refund policy, please contact us by sending an email to [email protected].

 

Effective Date: February 17, 2024

Last Updated: February 17, 2024